The Role of a Unified Communications Provider in Boosting Business Productivity


In the global business market, the swift exchange of information is key to ensuring optimum levels of business productivity.  The speed at which your company is able to disseminate information both internally and externally determines what gets done within the day.  A breakdown in communication and information exchange can oftentimes, result in revenue loss.  Partnering with a unified communications provider ensures that the flow of communication and information exchange is kept open and efficient at all times, through every communication medium needed.

Unified communications, simply put, is the integration of various communication methods and tools to facilitate seamless information exchanges from within a business entity and to its customers.  A unified communications provider’s role is to ensure that all communication tools, whether traditional e.g. telephony and email, or new technologies such as Instant Messaging and conferencing are integrated seamlessly and utilized to their full potential.  

The goal of a unified communications provider is to break down all possible barriers that would prevent people from communicating in real time.  One of these barriers is the increasing amount of communication devices that is readily available to the mass market.  These days, it’s not just about picking up the phone to make a call anymore.  Your business has to be able to reach your clients through their preferred device, wherever they are.  

Your unified communications provider should offer and oversee a multitude of communication systems that encompasses all forms of communications – whether real time or near real time.  Some of the services that a unified communications provider should deliver are:

  • Unified messaging – this service allows its users to access voice, email and various other mixed media from a single mailbox independent of the access device.  This service ensures that you are able to respond quickly to client inquiries, interoffice operations communication, from wherever you are at any time on any device.
  • Managed telephony – a service that delivers lifecycle management and real time support for IP telephony environments 

Working with a unified communications provider will allow you to focus on your core-revenue generating operations whilst keeping the line of communication and information exchange seamless and flowing.  Business productivity levels will definitely see significant boosts once a successful unified communications system is up and running within your business.